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Frequently Asked Questions — GlowModeMens
1. What is the delivery time for orders?
The average delivery time is 7 to 20 working days, depending on your region. As soon as your order is dispatched, you will receive a tracking code to follow the delivery.
2. Do you offer free shipping?
Yes! We provide free shipping across Europe, with no minimum purchase required.
3. Will I need to pay customs or import fees?
In most cases, no additional charges apply. If any fees occur, our team will assist you in resolving the matter in the best possible way.
4. Can I return or exchange an item?
Yes! We accept returns and exchanges within 30 days of delivery, as long as the item is in perfect condition and in its original packaging.
5. What should I do if my order is delayed?
Delays may occur due to international logistics, but rest assured — our team monitors each order and provides full support until delivery.
6. What if I receive a faulty or incorrect item?
Simply contact us within 7 days of receiving your order. We will arrange an immediate replacement or refund, at no extra cost.
7. How can I contact customer support?
You can reach us through the store’s live chat or by email at support@glowmodemens.com. Our team is always ready to help!
8. Are GlowModeMens products of good quality?
Absolutely. All our products undergo a careful selection process, focusing on durable materials, premium finishing and elegant design. We strive to ensure that each item delivers comfort, style and excellent quality for the modern man.